Bookerio taxi
Looking to book a taxi online easily and safely? Find here the answers to the most common questions to help you prepare your journey with peace of mind. Whether you travel occasionally or regularly, all the information you need is right here.
Are the drivers reliable and well rated?
We work exclusively with professional drivers who have good ratings. Each journey can be reviewed by customers, which allows us to maintain a high level of quality. Ratings can be viewed before any confirmation.
Can I specify the exact pick-up time and location?
Absolutely. When booking, you provide:
The exact pick-up address- Your preferred departure time
- Your final destination
Intermediate stops can also be added according to your needs.
What categories of vehicles are available?
Several types of vehicles are available depending on your needs:
Each vehicle is listed with its features, capacity and fare.
Can I book a taxi immediately or plan ahead?
Both options are available:
- On-demand booking: for an immediate or urgent need
- Scheduled booking: choose the time and date that suits you, particularly useful for transfers to train stations or airports
What payment methods are available?
Online payments by bank card are accepted for your subscription. Payment for taxi rides is made directly to the driver in the vehicle.
Is it mandatory to create an account to make a booking?
Yes, creating an account is required to book. It allows you to track your rides, access your invoices and enjoy a personalised service.
Will I receive a receipt after my journey?
Yes, a digital invoice is automatically sent to you by email at the end of each journey. It is also accessible from your personal account if you have one.
Is an assistance service available in case of difficulty?
Absolutely, our support team is available 24/7 to answer any question, handle a complaint or provide you with assistance. Contact us by chat, phone or email.
Frequently asked questions
Once your booking is confirmed, you receive a notification by SMS or email. You can then track your driver's progress in real time on the map.
Yes, the driver's contact details are shared with you after confirmation. You can contact them directly to clarify your location or adjust a detail.
You can modify or cancel your ride free of charge within the timeframe indicated at the time of booking. In the event of an unexpected situation or delay, our customer service team remains available to assist you.
To cancel your subscription, go to the "Cancellation" page and enter the email address associated with your plan . You can submit your request directly here.