Frequently asked questions

Select a city or enable geolocation, enter a theme or the restaurant name, choose the date and number of guests, then confirm your booking.

Our fees cover the steps needed to secure your booking (contacting, negotiating, etc.). If the venue cannot accommodate you, we work together to find a suitable alternative. Our terms are transparent and your satisfaction is our priority.

Yes, it is possible to modify or cancel a reservation by accessing your personal account or by contacting our customer service available 24 hours a day, 7 days a week.

With Bookerio, you benefit from tailored assistance, simplified access to the most sought-after venues, and expert recommendations to find the best deals for your trips (train, flight).

We accept the main bank cards (Visa, Mastercard). All transactions are secured to protect your personal and banking data.

Our advisors are connected in real time to a wide network of partners, allowing us to offer availability and competitive rates including current promotions. All details should be verified before confirmation.

Contact us via our online form, by email, by phone or from your personal account. Our team is available 24 hours a day, 7 days a week to answer all your questions.

The purchase is made directly with the rail companies. Our service sends you a link to their official website so you can complete your purchase securely.

The process is the same as for trains: we collect your travel information and redirect you to a reliable air transport platform. The purchase is always made directly with the airline.

1. You send us the details of your journey.
2. We analyse the available options and submit our proposals to you.
3. You select the offer that suits you and proceed to the final purchase.

Yes, our team selects the best available hotels for you based on your criteria (location, budget, dates). You then receive a secure link to finalise your booking directly with the establishment.

With Bookerio VIP, enjoy priority access to concerts, festivals, theatre performances and sporting events (football, tennis, F1, etc.). We submit the best available options and send you a link to complete your purchase securely.

Simply enter the departure address, destination and preferred time. We contact our partners to organise your journey and send you the confirmation along with the driver's contact details.

You are subscribed to the plan offered via Bookerio and wish to cancel it? Go to the cancellation page, enter the email address used when registering or booking, then click "Cancel". Cancellation takes effect immediately.

A charge mentioning "Bookerio.io" most likely corresponds to your subscription to the Bookerio platform. This reference appears as soon as the service is active, whether for the standard or premium offer. If you do not recognise this charge, it is possible that the trial period ended without you cancelling, resulting in the automatic activation of the subscription.

Go to the login page and click "Forgot password" to reset your access. You can also contact us via the contact form if the problem persists.

Following your cancellation request linked to Bookerio.io, an official confirmation email will be sent to you indicating the end date of your subscription.